March 19, 2020
Dear KI Friends & Followers,
As part of our extended family, I sincerely hope that you and yours are healthy, and coping in these uncertain times. Whatever your relationship is with KI, we appreciate your following, and we will look to do whatever we can to be supportive in the weeks and months ahead.
We thought it worth sharing some of the measures and precautions we have undertaken to help us maintain our commitment to delivering exceptional service, whilst ensuring the safety and wellbeing of our clients and colleagues.
All KI employees are following strict hygiene guidance as per the Governments directive. Self-isolation measures are being strictly adhered to, and our HR Department is providing support, and updating our teams on a daily basis.
All our studios and Head Office are adhering to strict hygiene guidelines and policies, including: professional deep cleaning, daily sanitising of all work stations and presentation areas.
Although our warm and welcoming handshake will need to stop for the foreseeable future, our commitment to serve our clients is stronger than ever.
Our Delivery team , Project Management and Installers, have taken steps to reduce risk, including carrying hand sanitiser at all times, maintaining a respectful distance whilst working, and thoroughly cleaning down all contacted material and tooling.
It would be flippant to say that it’s business as usual, but our doors are open and we are committed to going about our business in a positive, and responsible manner.
Whilst our over-riding concern is the health and wellbeing of our clients and colleagues, I would like to offer out an empathetic hand of support to any other business in our sector, or marketplace. These are very challenging times for retailers, and should anyone require some practical support, or even just want to speak to a fellow retailer, please do not hesitate to contact me. firstname.lastname@example.org
Any communication will be strictly private & confidential. I believe we have a collective responsibility to help save lives and livelihoods.